This event type is for scheduling a single NOAH/REF control PC migration. Please have the PC physical set up complete before scheduling a migration. If help is needed with physical set up, please call or email our HelpDesk.

This event type is for scheduling a single NOAH/REF control PC migration. Please have the PC physical set up complete before scheduling a migration. If help is needed with physical set up, please call or email our HelpDesk.

NOAH Control System Migration

David Munro

This event type is for scheduling a single REF control PC migration. Please have the PC physical set up complete before scheduling a migration. If help is needed with physical set up, please call or email our HelpDesk.

This event type is for scheduling a single REF control PC migration. Please have the PC physical set up complete before scheduling a migration. If help is needed with physical set up, please call or email our HelpDesk.

REF Control System Migration

This task is for installing/migrating an atlas control server in the field.

 

Please make sure that the new control server is online, and remotely accessible before the scheduled install. Please contact our support team at [support@prismcontrols.com](mailto:support@prismcontrols.com) to request assistance with the initial set up process if needed.

This task is for installing/migrating an atlas control server in the field.
 
Please make sure that the new control server is online, and remotely accessible before the scheduled install. Please contact our support team at <a href="mailto:support@prismcontrols.com">support@prismcontrols.com</a> to request assistance with the initial set up process if needed.

Atlas System Migration

This event type is for scheduling the installation of the latest set of Prism Controls tested updates for a single Windows 10 Prism Controls PC. Requirements: The update may only be scheduled during the shown available times. Only one PC may be updated in a single appointment. The customer operator must be present to supervise the update. The PC must already have Windows 10; this is not for upgrading Windows 7 PCs to Windows 10. The operating system version can be checked by typing winver in the start menu and pressing Enter; the operating system version will be displayed. To upgrade existing Adlink MXC-6400 and Advantech Ark model Prism Controls Windows 7 PCs to Windows 10, please email [sales@prismcontrols.com](mailto:sales@prismcontrols.com). Dell model users must purchase new Prism Controls PC hardware to run Windows 10.

This event type is for scheduling the installation of the latest set of Prism Controls tested updates for a single Windows 10 Prism Controls PC. Requirements: The update may only be scheduled during the shown available times. Only one PC may be updated in a single appointment. The customer operator must be present to supervise the update. The PC must already have Windows 10; this is not for upgrading Windows 7 PCs to Windows 10. The operating system version can be checked by typing winver in the start menu and pressing Enter; the operating system version will be displayed. To upgrade existing Adlink MXC-6400 and Advantech Ark model Prism Controls Windows 7 PCs to Windows 10, please email <a href="mailto:sales@prismcontrols.com">sales@prismcontrols.com</a>. Dell model users must purchase new Prism Controls PC hardware to run Windows 10.

Quarterly Windows 10 Updates

This event is so FTS can schedule a support request with a member of the devops team.

This event is so FTS can schedule a support request with a member of the devops team.

FTS Support Request

This event type is for scheduling an Eggsight specific Support meeting. If immediate support is needed, please call (844-4prism4) or email our HelpDesk [support@prismcontrols.com](mailto:support@prismcontrols.com)

This event type is for scheduling an Eggsight specific Support meeting. If immediate support is needed, please call (844-4prism4) or email our HelpDesk <a href="mailto:support@prismcontrols.com">support@prismcontrols.com</a>

Eggsight Support

Hunter Sutton

Use this event to schedule a Gen4 Application Deployment with our Devops team.

Use this event to schedule a Gen4 Application Deployment with our Devops team.